ID
EN
Wavenet Compose
Overview
Compose is a low-code platform that accelerates customer experience (CX) application development in telecom, turning months of work into days. It enables teams to quickly build, deploy, and manage with efficiency and flexibility, eliminating complex integrations. By centralizing channels, APIs, and microservices, Compose streamlines deployment and accelerates time-to-market - all within a unified platform
Screenshot
Function & Capability
Key Capabilities
- Omnichannel Deployment: Build a single call flow and deploy across WhatsApp, Messenger, Telegram, Viber, IVR, USSD, and SMS.
- Context-Aware Engagement: Personalize interactions using AI-powered real-time customer insights.
- Low-Code Orchestration: Reduce dependency on developers with an intuitive drag-and-drop interface for designing cross-channel workflows.
- Real-Time Synchronization: Ensure instant data updates, maintaining a consistent customer journey across all touchpoints.
Key Features
- Send messages on WhatsApp from module records.
- Send messages using workflow automation and custom actions.
- Keep a record of WhatsApp messages alongside other interactions.
- Use personalized sender IDs and templates for sending messages.
Use Cases
API Integration Hub: Connecting Core Systems Seamlessly.
Challenge
Enterprises struggle to unify disparate systems, AI/ML insights and operational workflows, leading to inefficiencies, siloed data, and inconsistent customer interactions.
Solution
A centralized API Integration Hub bridges core systems, applications, and AI engines across departments, ensuring real-time data exchange and seamless automation for Telecoms and BFSI.
